Frequently Asked Questions

Q 1: What types of facilities does Kerby Cleaning service?
We specialize in cleaning a wide variety of spaces, including:

• Apartment, Condo, and Home

• Senior Living & nursing homes

• Daycare

• Event (pro & post-event) cleaning

• Banks and Financial Institutions

• Airbnb home

• Office

• Construction cleaning (post-construction cleanup)

• Gym & Training Centers

• Medical and Dental Offices

• Mosques and Religious Institutions

• Retail Store

• Gated Communities

Q 2: Do you bring your own cleaning supplies and equipment?
Yes, our professional crews come fully equipped with all the necessary commercial-grade cleaning supplies, equipment, and eco-friendly products to ensure a top-quality clean. If you have specific products you'd prefer to be used, or you already have your own, that is perfectly fine.

Q 3: Are your cleaning teams insured and bonded?
Absolutely. Kerby Cleaning is fully insured and bonded. This protects you, your property, and our staff in the rare event of an accident or damage.

Q 4: Do I need to be home during the cleaning?
For your convenience, it is not necessary for you to be home. We can arrange key pickup, use a lockbox, or have you provide entry instructions. For first-time clients in residential settings, we often recommend being present for the initial walk-through.

Q 5: How do I schedule a cleaning service?
You can schedule a service by:

• Filling out the "CONTACT US" form on the website

Q 6: What is your cancellation policy?
We understand plans change. We kindly request at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the time slot to another client. Cancellations with less than 24 hours' notice may be subject to a cancellation fee.

Q 7: What happens in the case of last-minute cancellation?
For cancellations made less than 24 hours before the scheduled appointment, a fee of up to 50% of the service cost may be applied. We consider emergencies on a case-by-case basis.

Q 8: What if I am running late to provide access to my property?
We value your time and ours. If you are running late, please call us immediately at 469-496-5507. We will do our best to accommodate you, but if the crew is unable to wait, a rescheduling fee may apply to cover the lost time slot.

Q 9: What if the cleaning crew is running late?
We pride ourselves on punctuality. If our crew is unexpectedly delayed due to traffic or a previous job running over, we will proactively notify you via phone call or text message with our updated estimated arrival time.

Q 10: How is the price for cleaning determined?
Pricing is based on several factors, including the size of the space (square feet), the type of facility, the scope of work required, and the frequency of service (e.g., one-time, weekly, bi-weekly). We provide free, no-obligation estimates once you submit the property information details through the CONTACT US FORM. A walk-through is also recommended for an accurate estimate.

Q 11: What methods of payment do you accept?
We accept all major credit/debit cards, cash, and checks. For cash payment, a receipt will be provided immediately (Due on Receipt or pre-payment). As for other forms of payment, the receipt will be emailed or sent by text to the customer. For recurring commercial clients, we can also issue invoices with net-15 or net-30 terms for them only. A 2% discount will be applied for commercial clients paying within 10 days.

Q 12: What is your refund policy?
Customer satisfaction is our top priority. If you are not satisfied with your cleaning, please notify us within 24 hours of the service completion. We will send a crew back to re-clean the specific area of concern at no extra charge. Monetary refunds are evaluated on a case-by-case basis and are typically only issued if a re-clean is not a feasible solution.

Q 13: What if something is damaged during the cleaning?
While we take the utmost care with our clients' property, accidents can happen. We are fully insured for such events. Please report any damage to us immediately at 469-496-5507 or info@kerbycleaning.com, and we will work with you promptly and professionally to resolve the issue, which may include repair or replacement.

Q 14: Do you offer deep cleaning or move-in/move-out cleaning?
Yes, we offer regular and deep cleaning services, which are perfect for move-in/move-outs, post-construction clean-up, and spring cleaning. This service is more thorough than a standard maintenance clean.

Q 15: Are your cleaning products safe for children and pets?
We use eco-friendly and pet-safe cleaning solutions. However, for the safety of all, we recommend keeping pets and children away from wet surfaces until they are completely dry. Please inform us of any specific allergies or sensitivities in your space.

Q 16: Can I provide a specific checklist for areas like medical offices or daycares?
Absolutely. We understand that different facilities have different standards and high-touch areas. We welcome and encourage detailed checklists to ensure we meet all your specific sanitation and cleaning requirements.

Q 17: What is your cleaning crew's screening and training process?
We take security seriously. All our staff undergoes a thorough background check, a reference check, and an in-person interview. They also complete a rigorous training program on our specific cleaning standards and safety protocols before they are ever sent to a client site.

Q 18: Do you move furniture to clean underneath?
We will move lightweight furniture like chairs and side tables. For larger items like sofas and beds, we typically clean around them unless we arrange a "deep clean" or "move-out clean," specifically where we agree to move heavy furniture.

Q 19: My lease is ending. What does a "move-out clean" include?
A move-out clean is our most thorough service. It includes cleaning inside all cabinets and drawers, wiping down baseboards, cleaning windowsills, detailed oven and refrigerator cleaning, and ensuring the property is ready to pass a landlord inspection.

Q 20: How do you handle strict health codes and infection control?
We are well-versed in HIPAA (privacy) and OSHA (bloodborne pathogen) standards. We use color-coded microfiber cloths (e.g., blue for bathrooms, yellow for isolation areas) to prevent cross-contamination and follow your facility's specific infection control protocols to the letter.

Q 21: What products do you use around vulnerable residents?
We prioritize the health of your residents. We use EPA-registered, hospital-grade disinfectants that are effective against viruses but are also low-odor and non-irritating. We can also use fragrance-free options upon request to accommodate sensitive respiratory systems.

Q 22: How do you ensure the safety of children with your chemicals?
Safety is our top priority. We practice "green cleaning" in childcare settings. We use non-toxic, eco-friendly disinfectants that are safe for children but tough on germs. We also ensure that all cleaning supplies are locked away and never accessible to children.

Q 23: Do you clean and sanitize the toys in a daycare?
Yes, that is a standard part of our daycare service. We understand that toys are high-touch surfaces. We will either wipe down hard plastic toys or, if facilities allow, we can run soft toys through a sanitizing cycle in the laundry.

Q 24: The event is on a Saturday night; can you clean at 2:00 AM on Sunday?
No. The earlier we can start cleaning is 6: 00 AM. We don't provide services after 8:00 p.m. Central Time either.

Q 25: Do you handle trash removal and recycling after an event?
Yes. A major part of post-event cleaning is managing waste. We will clear all tables, gather all trash, and sort recyclables according to the venue's requirements. We ensure all trash is bagged and taken to the designated disposal area.

Q 26: How do you handle the cleaning of banks and Financial institutions?
. All staff assigned to financial institutions or banks undergo enhanced background checks, including credit history checks, due to the sensitive nature of the documents and areas present.

Q 27: Can you work around our security system?
We can. We are happy to work with your security team to learn the alarm codes and protocols. We will ensure the building is secure before we leave.

Q 28: How do you handle turnovers when I have a guest checking out and another checking in the same day for Airbnb cleaning services?
We specialize in "rapid turnovers." We have the staff in place to work quickly and efficiently. We will coordinate the exact check-out time with you to ensure we have enough time to reset the property to your highest standards before the next guest arrives.

Q 29: Do you check for damages or missing items when working with Airbnb houses?
Yes, we act as your eyes and ears. Part of our standard procedure is to do a quick inspection and notify you immediately if we notice any damage, missing inventory (like towels or electronics), or any issues that might affect the next guest's stay.

Q 30: Do you clean after hours for commercial offices?
Yes, we specialize in after-hours cleaning to ensure zero disruption to your daily operations. We can schedule our team to arrive after 5:00 PM or whenever your office closes for the day.

Q 31: What does a standard office cleaning include?
Our standard package typically includes: emptying trash and recycling, vacuuming all carpeted floors, mopping hard floors, dusting all surfaces (desks, tables, blinds), sanitizing breakroom sinks and counters, and deep cleaning restrooms.

Q 32: How do you handle the fine drywall dust that gets everywhere after post-construction?
We use specialized commercial HEPA-filter vacuums and microfiber cloths that trap fine particles rather than just pushing them around. We follow a specific process: we remove large debris first, then dry dust all surfaces (including vertical surfaces), then wet wipe and HEPA vacuum again.

Q 33: Do you clean the inside of windows that have construction glue or paint on them?
Yes. Post-construction window cleaning involves scraping off paint splatters, stickers, and glue using safe razor blades, followed by a streak-free polish of the glass and tracks.

Q 34: How do you handle the cleaning of sweaty gym equipment?
We focus on high-touch, high-sweat areas. We use industrial-grade, gym-safe disinfectants that kill bacteria (like Staph and MRSA) but won't corrode the upholstery or metal on your expensive machines. We wipe down every piece of equipment, mats, and handles.

Q 35: Do you clean the locker rooms and showers in gyms or training centers?
Yes, we provide deep sanitization of locker rooms, including showers, saunas, and steam rooms. We pay special attention to tile grout and drain cover to prevent mold and mildew buildup.

Q 36: Are you familiar with OSHA standards and bloodborne pathogens?
Yes. This is mandatory for our staff servicing medical and dental facilities. They know what to clean and where to do it. In addition to having familiarity with how to properly handle, disinfect, and dispose of materials that may be contaminated.

Q 37: Do you use hospital-grade disinfectants?
Yes, we only use EPA-registered, hospital-grade disinfectants in medical and dental settings to ensure we are killing the full spectrum of bacteria and viruses required to maintain a sterile environment.

Q 38: Do you have experience cleaning large prayer halls with carpeted areas in churches or mosques?
Yes. We understand the importance of keeping the prayer halls clean for daily use. We provide specialized carpet vacuuming and cleaning, and we are careful to respect the sanctity of the space while performing our duties.

Q 39: Do you offer services before special events or holy days (like Ramadan or Jumu'ah)?
Absolutely. We work with the facility managers to schedule intensive "polish", cleans right before high-traffic events and holidays to ensure the facility is fresh for the congregation.

Q 40: Can you clean without getting in the way of customers when cleaning retail stores?
Yes. We are experts in working "around the flow." We can perform hard floor maintenance overnight, or we can work during slow hours, ensuring our staff is unobtrusive and focused on keeping the aisles clear and glass streak-free.

Q 41: Do you specifically clean high-touch surfaces like credit card machines and door handles?
A: Yes, we focus on "touchpoint sanitization." We know that in a retail environment, things like POS terminals, keypads, door handles, and fitting rooms are hotspots for germs; we disinfect them at every visit.